Debt Advice Specialist Supervisor

Salary: £27,652 pa
Hours: Full time, 37.5 per week
Closing date: Sunday 24th January 2021

Job Advert & Person Specification

Application Form

About Citizens Advice BANES

Each local Citizens Advice office is an independent charity. We provide quality assured advice and information services across Bath and NE Somerset, which covers the city of Bath, several smaller towns and the surrounding rural area.

Our advice is free, confidential, independent and impartial. We also use our first-hand knowledge of the problems our clients are facing to campaign for changes to policy and practices that affect their lives.

The role:

This is an exciting time for us with a newly set up and funded debt advice team made up of a combination of volunteer and paid team members headed by you. Are you ready to take the next step in your career as a debt specialist? We have long term funding in place through partnerships with St Johns and Wessex Water Foundation and have recently taken on a new team of Trainee Debt Advisers as part of the Debt Free South West partnership. You will be our go to person for debt advice and support within Citizens Advice BANES and as such you will be given the flexibility to develop and mould the team in your image.

The successful applicant, working across various sites in the Bath and North East Somerset region, will be part of our duty supervisor team, supporting volunteer advisers during generalist advice sessions, and through a contribution to training and quality assurance. This will include leading the development of debt advice practice across the organisation.

Substantial recent experience of money advice work is required to caseworker level which meets the requirements for FCA accreditation.

The selection process:

Please send your completed application form to If you are unable to send it electronically you may post it to Emily Davies, CA BANES, 2 Edgar Buildings, George Street, Bath BA1 2EE. Please address each point of the person specification in your application.

Click here if you’d like to find out about volunteer roles at Citizens Advice – Bath & North East Somerset.

Citizens Advice Bath & North East Somerset is committed to promoting the welfare of adults and children and expects all staff and volunteers to share this commitment.