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Citizens Advice Bath & North East Somerset is an independent charity that provides free, impartial advice and information on a range of issues.  We can help with most everyday problems from employment to housing and debt.  Before using our service we would encourage you to visit our national website Advice Guide where you will find information about all the main areas of advice including: Benefits, Debt, Housing, Employment, Consumer and Family.

If you still need information or advice you can attend a ‘drop-in’ at our offices in Keynsham, Bath or Midsomer Norton.  A gateway assessment is a short interview that explores your enquiry and assesses what your advice needs are.  The assessment may conclude that you require specialist advice, another agency is better suited to help you, or you need assisted self help.  You can have a gateway assessment at:

If you would prefer to have a gateway assessment over the telephone, you can call us on 0344 848 7919 or freephone on 08082787897. Lines are open from 9:30am – 2:30pm, Monday to Friday.

Pension Wise is a government service that started in April 2015 for people aged 55+ with certain types of pension pot, who want to find out more about the options open to them when they retire.  If you qualify, you can arrange an appointment for this service through your Citizens Advice office.

If you are unsure where your local Citizens Advice office is you can find out on the Advice Guide website.

To get in touch with other local offices:

Quick Advice

If you are looking for some quick advice you can search on the Citizens Advice’s Advice Guide