We are very grateful to our volunteer board of trustees for their expert guidance.
Kate joined us as Chair in November 2016. She brings with her 25 years of experience in managing stakeholder relationships, budgets, and IT and Change programmes. She is qualified in Project Management and Change Management.
Having moved away from the corporate sector and worked across Europe, Kate is enjoying taking an active role in the Bath community. Alongside her role as Chair she currently works at Bath Spa University as a Project Manager. She lives in Bath with her husband, 2 children, and a dog.
“My background is in the private sector so I’m finding it hugely rewarding to apply my experience to such an amazing charity. Citizens Advice helps people from every walk of life cope with a diverse range of issues – our work really does change lives. I’m learning every day since starting this role, and have immense respect for our staff and volunteers who are so dedicated to supporting our clients in their time of need”
David Jacklin – Deputy Chair
A failed research chemist, having graduated in the early 1970s. I spent most of my working career working for Volvo Cars mainly in the areas of purchasing, logistics, and IT. My final role was Commercial European IT Director based in Brussels.
After a short career break in West Cornwall, I joined First Group and subsequently National Express as Group IT Director, with a large amount of my time spent in the USA rationalising the business processes for their school bus companies and in the UK trying to make sense of their railway franchises along with improving the effectiveness of their bus operations
Moved to Bath in 2002 and in spite of the normal moans can’t think of a better place to live.
I retired 7 years ago and main hobbies are resting, long time suffering supporter Northampton Saints Rugby, an active member of Bath Bridge Club, opera and modern jazz, and am a long-term volunteer at local charity Deaf/Vision Plus.
Susan first became involved with Citizens Advice locally in 2009, having seen an advertisement for new Board members in the Bath Chronicle. She was after a new challenge after doing several evening classes in photography and making her Taiwanese tutors laugh at her attempts to speak Mandarin.
With a big-Four accountancy firm background, specialising in reinsurance restructuring and capital instruments, Citizens Advice was quite change of cultures. Bath and District Citizens Advice was just about to merge with NESCAB and the combined charity had just started a new “3 year” commission for BANES. She was Treasurer for 6 years and now helps oversee the finance, marketing and fundraising workstreams. The plan was to retire when CA BANES had been awarded a new commission to replace the one that finished in 2012.
Susan has lived in Bath for 25 years and still enjoys exploring the area. Lockdown has rather curtailed her travel plans, so she has become and enthusiastic bread baker and curry cook.
She is married to Duncan, with a teenage daughter and two delinquent Siamese cats.
Sue joined Wessex Water in 1988 after University and has gained extensive knowledge of the water industry including regulation, policy and customer service over the years. She was appointed Director of Customer Policy and Engagement in August 2016.
Sue is responsible for all aspects of customer experience, customer and social policy, consumer and stakeholder engagement as well as customer participation and behaviour change.
Sue is particularly interested in consumer vulnerability and affordability and developed Wessex Water’s tap programme. She works closely with debt advice agencies and other customer advice organisations across the Wessex region to raise awareness and increase take-up of Wessex Water’s support schemes.
As well as being a Trustee, Sue also sits on the Board of Resolving Water Disputes Ltd as well as a number of national water industry policy groups.
Sue lives in Bath with her husband Kenny and has two grown up sons. She loves travelling and has been lucky to travel extensively around Asia, Australia, New Zealand and America. She has recently finished a full renovation on a new home which was both stressful and enjoyable and has become a keen, but amateur, gardener. She also loves her Zumba classes to try to keep fit.
Mike is the Chief Executive of Footdown. He joined Footdown in 2007 having spent the previous 27 years as a police officer. Mike was a career detective and retired as the Bristol Commander. He considers the seven years in Bristol as the most profound in his policing career. Not only was he responsible for amalgamating three command units into one, but his time was marked by an influx of crack cocaine and the associated serious crime.
Since joining Footdown Mike has been instrumental in transitioning the company from a leadership consultancy to a software business that uses Artificial Intelligence to help leaders understand the state of their organisation and people in minutes. He built and led the team that has successfully embedded the software diagnostic in a large number of global companies and in so doing has formed effective and enduring relationships with CEOs, HRDs, and other senior leaders to ensure the product delivers outstanding results and performance improvements. Mike has a personal coaching relationship with a selected group of C suite leaders.
Mike lives near Bath with his wife Mandy and has two grown-up sons and grandchildren.
His passion for cricket has been curtailed by recent events to the benefit of the allotment!
He was thrilled to be invited to join the Citizen’s Advice Board.
After graduating with a degree in economics David spent 29 years working in the telecoms sector specialising in marketing. He spent four years as a member of BT South West Board and ten years on Direct Marketing Association West Board. He then spent 9 years working in the charity sector in Head of Fundraising roles. He has a track record of growing active supporter base and revenue for the charities. He was a member of the Institute of Fundraising working party on sharing supporter data leading to changes in fundraising code.
Since retiring he is a councilor on his local parish council, a Customer Experience volunteer for SS Great Britain, and an active member of Friends Group supporting local woodlands & conservation area. He is married to Alison and has three grown-up daughters and three grandchildren.
Tim Saunt, Honorary Treasurer
With a degree in Economics from Nottingham University, I qualified as a Chartered Accountant with Ernst & Young in 1981. I am currently a non-executive director of ConBrio Fund Partners Limited, an ethical fund manager. I was previously Group Head of Corporate & Legal Affairs for Coats plc, the international textiles group, and prior to that was Chief Financial Officer of Brown, Shipley & Co Ltd., the merchant bank and wealth management company. I also worked for the activist investment company, Guinness Peat Group plc, for several years.
Outside of work I enjoy traveling, walking, theatre and cinema.
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