Sue Lindsay
Sue joined Wessex Water in 1988 after University and has gained extensive knowledge of the water industry including regulation, policy and customer service over the years. She was appointed Director of Customer Policy and Engagement in August 2016.
Sue is responsible for all aspects of customer experience, customer and social policy, consumer and stakeholder engagement as well as customer participation and behaviour change.
Sue is particularly interested in consumer vulnerability and affordability and developed Wessex Water’s tap programme. She works closely with debt advice agencies and other customer advice organisations across the Wessex region to raise awareness and increase take-up of Wessex Water’s support schemes.
As well as being a Trustee, Sue also sits on the Board of Resolving Water Disputes Ltd as well as a number of national water industry policy groups.
Sue lives in Bath with her husband Kenny and has two grown-up sons. She loves travelling and has been lucky to travel extensively around Asia, Australia, New Zealand and America. She has recently finished a full renovation on a new home which was both stressful and enjoyable and has become a keen, but amateur, gardener. She also loves her Zumba classes to try to keep fit.
