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Our Board of Trustees

Dan Lyons

Dan Lyons Chair of the Board of Trustees

Daniel trained as a Solicitor (and is now non-practicing) and also as a Chartered Tax Adviser (also now non-practicing). After training in the City of London and then working (briefly) for the Government he joined Deloitte LLP (working in London and Bristol) in 1996 where he stayed until retiring in 2020. His last job was a Tax Policy Partner for EMEA.

Outside of work Daniel has been a charity trustee for over 11 years and is currently a Council member and Chair of the Examinations Committee at the Chartered Institute of Taxation.

Daniel has lived in BANES for 20 years and enjoys history, watching cricket and rugby as well as cycling (more and more slowly) with the Widcombe Wheelers.

Susan Callar

Susan first became involved with Citizens Advice locally in 2009, having seen an advertisement for new Board members in the Bath Chronicle. She was after a new challenge after doing several evening classes in photography and making her Taiwanese tutors laugh at her attempts to speak Mandarin.

With a big-Four accountancy firm background, specialising in reinsurance restructuring and capital instruments, Citizens Advice was quite a change of cultures. Bath and District Citizens Advice was just about to merge with NESCAB and the combined charity had just started a new “3 year” commission for BANES. She was Treasurer for 6 years and now helps oversee the finance, marketing and fundraising workstreams. The plan was to retire when CA BANES had been awarded a new commission to replace the one that finished in 2012.

Susan has lived in Bath for 25 years and still enjoys exploring the area. Lockdown has rather curtailed her travel plans, so she has become an enthusiastic bread baker and curry cook.

She is married to Duncan, with a teenage daughter and two delinquent Siamese cats.

Sue Lane

Sue Lane is a highly experienced, executive Director specialising in People, with executive, trustee, board and committee capability gained from profit/not for profit organisations across a variety of sectors including manufacturing, food, pharmaceuticals, construction, financial services, social care and consultancy.

Sue sits on the Board of Bath Spa University as well as three board committees. She also sits on the Board of Willow Tree Housing Partnership. Previously, she served for 7 years on the Board of Chwarae Teg, a charity that focuses on women’s economic empowerment in Wales.

Sue has an MBA from Cranfield School of Management and is a member of the Chartered Institute of Personnel and Development.

Born in Somerset, Sue has lived in Bath for over 20 years. She is a member of a choir, enjoys walking her dog, volunteering at local historic places and gardening

Sue Lindsay

Sue joined Wessex Water in 1988 after University and has gained extensive knowledge of the water industry including regulation, policy and customer service over the years. She was appointed Director of Customer Policy and Engagement in August 2016.

Sue is responsible for all aspects of customer experience, customer and social policy, consumer and stakeholder engagement as well as customer participation and behaviour change.

Sue is particularly interested in consumer vulnerability and affordability and developed Wessex Water’s tap programme. She works closely with debt advice agencies and other customer advice organisations across the Wessex region to raise awareness and increase take-up of Wessex Water’s support schemes.

As well as being a Trustee, Sue also sits on the Board of Resolving Water Disputes Ltd as well as a number of national water industry policy groups.

Sue lives in Bath with her husband Kenny and has two grown-up sons. She loves travelling and has been lucky to travel extensively around Asia, Australia, New Zealand and America. She has recently finished a full renovation on a new home which was both stressful and enjoyable and has become a keen, but amateur, gardener. She also loves her Zumba classes to try to keep fit.

Mike Roe

Mike is the Chief Executive of Footdown. He joined Footdown in 2007 having spent the previous 27 years as a police officer. Mike was a career detective and retired as the Bristol Commander. He considers the seven years in Bristol as the most profound in his policing career. Not only was he responsible for amalgamating three command units into one, but his time was marked by an influx of crack cocaine and the associated serious crime.

Since joining Footdown Mike has been instrumental in transitioning the company from a leadership consultancy to a software business that uses Artificial Intelligence to help leaders understand the state of their organisation and people in minutes. He built and led the team that has successfully embedded the software diagnostic in a large number of global companies and in so doing has formed effective and enduring relationships with CEOs, HRDs, and other senior leaders to ensure the product delivers outstanding results and performance improvements. Mike has a personal coaching relationship with a selected group of C suite leaders.

Mike lives near Bath with his wife Mandy and has two grown-up sons and grandchildren.

His passion for cricket has been curtailed by recent events to the benefit of the allotment!

He was thrilled to be invited to join the Citizen’s Advice Board.

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