Home Accessibility


This website aims to comply with Web Content Accessibility Guidelines 2.1 AA standard. However, we are aware that there may be some pages that need improvement.

We want as many people as possible to be able to use this website, which is run by Citizens Advice – Bath & North East Somerset
You should be able to:

  • easily understand our content
  • view images and multimedia – including videos, animations and audio
  • read text with good colour contrast
  • skip to main content using a keyboard

You can find advice on making your device easier to use on the AbilityNet website.

Feedback and contact information

If you need information on this website in a different format like large print, easy read, audio recording or braille, you can ask by using the link at the end of each page. We’ll consider your request and get back to you.

Reporting accessibility problems with this website

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can tell us about them with the link at the end of each page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a textphone service for people who can’t hear or speak on the phone. You can find out more about textphone on the Relay UK website.

Outside of lockdowns, our Manvers Street and Keynsham offices have audio induction loops. Contact us here if you need to arrange a British Sign Language (BSL) interpreter before your visit.

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