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Generalist Adviser

Initially we will be offering £8.20 per hour, rising to £9.00 per hour after 6 months, plus 6% pension contribution and offer opportunities for training and development within the organisation. In line with the Kickstart program we will also help you with your CV, work searching and interview skills in conjunction with other partners across BANES.
30 hours per week, working various shift patterns from 9am to 5pm Monday to Friday
Job Description
Application Form

About us

Each local Citizens Advice office is an independent charity. We provide quality assured advice and information services across Bath and NE Somerset, which covers the city of Bath, several smaller towns and the surrounding rural area.

Our advice is free, confidential, independent and impartial. We also use our first-hand knowledge of the problems our clients are facing to campaign for changes to policy and practices that affect their lives.

The role

Through the Governments Kickstart program, we are looking to take on an additional 6 paid Generalist Advice roles.

You will be given a thorough induction & training program within Citizens Advice to allow you to deal with a full range of enquiries from any of our clients.

Initially helping clients by phone, we will help you develop your skills to include giving advice by web chat & video and of course, subject to Covid, face to face as soon as we can reopen our services.

Alongside the initial training, we will continue to develop you & your skills during your time with us with the potential to extend your contract by another 6 months & then hopefully permanently into other roles within the team.

We aren’t looking for brilliant GCSE’s, A Levels or a first-class degree we are looking for people with an understanding of the situations our clients may find themselves in and a willingness to not accept “no” as the first answer.

To apply:

Please send your completed application to emily.davies@cab-banes.org. Your employment history will be reviewed, but your application will be marked against the person specification so please ensure you provide examples of how you meet each point.

We value diversity and promote equality and would welcome suitably qualified people with disabilities and minority ethnic applicants as these groups are under-represented in our workforce.