This page is for accessing local support and solutions.

For general advice regarding benefits, debt, schools, going to work or similar issues, you can access advice on the national Citizens Advice website or call our Adviceline – 0344 848 7919

Disclaimer: Information on this page is correct to the best of our knowledge at the time of publication. We will endeavour to provide the most accurate information possible, but during this period information is likely to change at short notice.

BEWARE – there is already evidence of an increase in scams – some include texts asking for bank details to arrange a mortgage holiday and requests to click links because packages couldn’t be delivered.

Council Tax – Bath and North East Somerset

Action to take

There are No changes to the collection process, so all Council Tax payments will be expected as normal and collection action will proceed as normal if people miss payments.

Check your entitlement to Council Tax Relief

All the schemes are listed here and a there is a link to apply online.

Domestic abuse

You are experiencing or are concerned about domestic abuse.

Action to take

If you are or someone else is in immediate danger call the police. 

Public site information

Southside Family Project is a local charity that can help with a range of family issues including domestic about. 

You can call them on 01225331243 – (9am – 5pm Monday to Friday)



Mental health

Action to take

If you are experiencing depression, loneliness, anxiety or any other form of mental health concern, please contact our partner, Bath Mind.

Bath Mind have recently launched, Breathing Space to support people within the B&NES community who are at the point of mental health distress or crisis.  The service is open 365 evenings a year, from 5.30-11.30pm.

The contact telephone number for the service is 01225 983130 (local call rate).

Due to the coronavirus pandemic, this service will initially operate as a telephone support, returning to a face-to-face service from a central Bath location, when the coronavirus crisis is over.

Possession hearings

Action to take

No new possession action for rent arrears can start, but existing hearings are going ahead, and are being scheduled as phone hearings.

Bristol and Avon Law centre and putting pressure on the courts to consider suspending all hearing, but until then we should ask for an adjournment if your client is not able to manage a phone hearing.

You should check with the court if they have a hearing booked as it may still be scheduled to go ahead as a phone hearing.

Food banks

Action to take

If you are self-isolating and can afford to buy food, but need it delivered, contact the Compassionate Community service on 0300 247 0050.

Be aware that some food banks have closed and others have changed their opening hours.

Click here to visit our page on food banks to find out how to access it.

Water bills

Action to take

We have a dedicated page for getting help with you water bills.

Click here to access support.

After reading through, if you have any further questions our Adviceline is available. Click here to go to our contact page.