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Contact Adviceline Mon to Fri 9.30am – 2.30pm
0344 848 7919
Citizens Advice Bath & North East Somerset
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Energy Redress voucher scheme
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Do you have a pre-payment meter?
*
Please choose...
Yes
No
This scheme is only available to energy customers with prepayment meters.
Name
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Date of birth
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Address
*
Address Line 1
Address Line 2
City
State / Province / Region
Postal Code
Please tick which ways you are happy for us to contact you by.
*
Phone
Voicemail
Text
Email
Letter
Please tick as many as possible to make it easier for us to support you.
Phone number
*
Email
*
Email
Confirm Email
Please tell us a little bit about your household
Please tick the statements that apply to you
I live alone.
Other than myself, there is at least one person over 18 living in my household.
There is at least one person under 18 living in my household.
How many dependents between 13 - 17 years old live in your household?
How many dependents between 0 - 12 years old live in your household?
Your energy details
Do you top up your prepayment meter by either smartcard or key?
*
Please choose...
Yes
No
Please enter your card number or key number to allow your voucher to be attached to your account.
*
This avoids your voucher being used by another person
Does British Gas supply either your gas or electricity?
*
Please choose
Yes
No
How would you like to receive your fuel top up voucher?
*
Please choose...
Letter
Email
How have you been affected by Covid-19?
*
Employment issues (lost job, furloughed, made redundant...)
Reduced income (loss of job, reduced hours...)
Increased bills (food, utilities...)
Childcare issues
Mental health issues (stress, anxiety, depression)
Physical health issues (new condition or worsening of existent condition)
Family or relationship issues
Discrimination issues (age, race, gender, religion...)
Data protection
*
I agree to Citizens Advice - Bath & North East Somerset storing and using information about me
We keep your details on our database which is confidential to Citizens Advice. The details we take are to enable us to give you the appropriate advice. They aren’t accessed by anyone else except in the case of gathering feedback on our service which is also done confidentially. We don’t sell your data to anyone.
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