Since mid-March, staff and volunteers from Citizens Advice – Bath & North East Somerset, in partnership with Virgincare, the NHS, CCG, local authority and BANES 3SG, have worked tirelessly to respond to the challenges of Covid-19.
This involved building a Compassionate Community Hub (soon to be renamed the Wellbeing Service Hub) to support the most vulnerable and isolated members of our community. So far, the hub has taken over 6000 requests for assistance and solved 1300 issues, of which almost half have involved Citizens Advice – Bath & North East Somerset.
Nearly 200 of the residents who have asked for help through the hub have needed assistance with debt and benefits issues and through the efforts of Citizens Advice, over £210,000 has been put into communities over this period. The hub has also enabled Citizens Advice to help a further 80 residents with discrimination, employment, housing, immigration, and domestic issues.
Thanks to investment from the National Lottery Community Fund, Healthwatch BANES and other supporters, the charity has been able to sustain its involvement with the hub, while carrying out its regular service throughout the recent period of lockdown.
This partnership has also supported the charity’s ambition of creating a more equal society, where vulnerable and disadvantaged people can access the support they need.