We are thrilled to have been named as a finalist for the Bath Life Awards for the second year running and our congratulations go to all of our volunteers and staff and to all of the other finalists!
The last year has been a whirlwind for most people and organisations, with everyone putting in extra effort to help others, which is why we are so delighted to have the efforts of our staff and volunteers recognised in this way.
Here are some of the things we’ve achieved and implemented over the last year:
- Transformed out IT systems from on-site legacy servers to cloud systems and moved all staff and volunteers to remote working, providing all of the IT equipment they needed to continue providing our service.
- Helped to establish the Community Wellbeing Hub, securing £79,000 of National Lottery funding to support the hub partnership, so that a multi-organisational social care offer could be provided to residents and prevent them from being lost between different services.
- Introduced 2 new webforms so that residents had more ways of contacting us.
- Kept our Adviceline phone service open throughout the pandemic and introduced a freephone number.
- Created a debt advice team, through a partnership with the St John’s and Wessex Water foundations, so that we could meet the needs of the increasing number of debt clients who are coming to us.
- With the support of organisations like the Bath&NES Council and Quartet Foundation, we created a new fuel top-up voucher service, supporting nearly 2,000 families across the region, who were in danger of losing their means of heating their homes and cooking food, because of the ramifications of Covid-19.
- Delivered 70,000 flyers to homes across Bath & North East Somerset, so that residents knew how to get hold of us even though our face-to-face service was closed.
- Started a free, law clinic partnership with Stone King and Bath Spa University, to provide employment and discrimination advice to residents.
- Saved residents from losing their benefits by working with a team of judges to amend the Benefits Tribunals process, which had gone awry at the start of the pandemic.
- On average, improved financial outcomes for every client by £1,150!
It’s been a frantic year, but a productive one and we’re looking to achieve as much or even more in the next year.
We’d love it if you would be so kind as to support our efforts.